Frequently Asked Questions
Keeping Gear in Action
What is Patagonia Worn Wear?
Worn Wear is Patagonia’s hub for keeping gear in play. We sell used Patagonia clothing and gear that has been traded in by our customers, professionally cleaned, and repaired to ensure it meets our high quality standards.
What condition is the gear in?
Every item undergoes a rigorous inspection. We categorize products into grades ranging from 'Excellent' to 'Gently Used.' Any necessary repairs are made using original Patagonia materials to ensure functionality and durability.
How do I trade in my used Patagonia gear?
You can trade in your quality, functional Patagonia gear at any Patagonia retail store or via our mail-in program. In exchange, you will receive credit that can be used at Patagonia.com, WornWear.com, or in our retail stores.
What is your return policy for Worn Wear items?
If you are not satisfied with your Worn Wear purchase, you can return it within 30 days of delivery. Please note that items must be in the same condition as when they were received.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the United States. Expedited shipping options are available at checkout for those who need their gear sooner.
Are Worn Wear products covered by the Ironclad Guarantee?
Yes. Every item we sell, including used gear from Worn Wear, is backed by Patagonia’s Ironclad Guarantee. If you are not satisfied with the performance of your product, we will work to make it right.